The Impact Of Redundancy On Managers And Team Members

How many people managers within sales teams have been trained to have conversations about redundancy?

The figures from the Office for National Statistics (ONS) make for grim reading, with UK unemployment levels at a three-year high of 5% for the period between November 2020 to January 2021.

Companies have started to lay off staff, and many sales professionals are fearing for their fate as businesses and industries continue to struggle. In these exceptional times, it can be easy for employers to do away with processes and formality, and to sweep humility under the carpet. However, the individuals whose jobs are under threat need to be treated with kindness and respect.

How many people managers within sales teams have been trained to have those redundancy conversations? Are they being thrust into the situation without sufficient time to prepare?

In the last few weeks, two of my friends have been made aware by their employers that they are being made redundant. Each was handled in a very different way.

In one case, my friend had been with the company and with the same line manager for eight years. It was the same manager who was having the conversation with him in the presence of a member of the HR team, over Zoom.

The coldness of the process is what my friend was most shocked about. There was no empathy or compassion shown; it was a very direct and to-the-point conversation saying that this is what is happening and what the process will be.

Once he had come to terms with it, my friend spoke to several of his colleagues, who described a similar experience and sentiment. They all felt that the process could have been handled better. They understood that things are not great at the minute, but genuinely believed they worked for a company and manager that cared about them.

In the other case, it was a verbal heads-up that the company was going through a formal review process, and that individuals would be notified within two weeks as to whether they were being made redundant or not. Two weeks later, my friend got the news they were dreading, and was put on immediate gardening leave for the duration of their notice period.

How many people managers within sales teams have been trained to have those redundancy conversations? Are they being thrust into the situation without sufficient time to prepare?

Reducing Redundancy’s Impact

No doubt, we are going to hear about more redundancies over the coming weeks and months. My hope is that companies provide the individuals delivering those messages with the appropriate training and support before they are required to have those conversations.

No company wants to make their workforce redundant. However, if there is no other option, then at the very least it needs to be handled with empathy and compassion in mind. Having to tell someone that they are going to lose their job is not easy. I have seen experienced managers freeze mid-conversation because of the psychological impact it can have.

If you are a manager being asked to have these conversations, then make sure you’ve got all the facts, that you’re well prepared (having roleplayed the situation in advance, or perhaps invested in supervisor training on demand), and that you’re available to provide additional support to your team members after that initial conversation. You may not have a solution, but being there for those individuals will be important.

Do not underestimate the effect this will have on you either. Be open and willing to speak to your own line manager, partner, or friend about what you are going through.

If you are an employee facing uncertainty, start planning from now and get yourself prepared. It will not be easy, and you will need to call on that inner resilience to help see you through this period.

Consider The Following:
What transferable skills do you have that could be applied to industries that have not been hit as hard?
Identify the gaps that you have in your skillset and try to plug these through self-learning or opportunities that develop your experience.
Study and add new strings to your bow that will make you stand out – do not wait for something to happen for you!

To managers tasked with having these conversations, I urge you to engage in them with empathy, and to be kind, as you might not realise what the other person is going through.

To employees who are impacted, find the courage to talk with close friends and family about how you’re feeling, and ask for help if you need it. Start building a plan for yourself and focus on what is within your control.

Written by Vinit Shah of London School of Sales
020 3488 5245

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