Where possible, aim to set up your entire organisation with customer service at its heart. It can be incorporated into your values and mission statement, so that employees are always reminded of your goals. It can also be implemented practically, by devoting staff members to technical support and customer service roles.
If a culture of customer service is made integral to the company, you are bound to achieve positive results, and maintain loyal and satisfied customers. We are proud to have used these methods to achieve a 5* rating on Which and a 9.97/10 rating with Checkatrade.
In an era where customer service and personalisation may soon be a dying art, try leading the way by putting customer service at the heart of everything you do!